At Fast Track Lending, protecting your privacy and personal information is of the highest priority.
We are committed to handling your information responsibly and in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other relevant privacy laws.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you interact with us — whether you are applying for a loan, using our website, contacting our support team, or otherwise engaging with Fast Track Lending.
References to “you” in this Privacy Policy refer to clients, applicants, website visitors, and other individuals we interact with.
We may collect the following types of personal information:
Full name, date of birth, gender
Residential and mailing address
Email address and phone number
Identification documents (e.g., driver’s license, passport)
Employment and income details
Financial information (bank statements, loan history, credit reports)
Tax File Number (TFN) where permitted by law
IP address, device identifiers, and online activity data
Information obtained through cookies and analytics tools
In some cases, we may also collect sensitive information (such as health information) if it is necessary for a loan application (e.g., assessing financial hardship applications).
We collect personal information in several ways:
Directly from you, when you apply for a loan or contact us
Through our website, online forms, or customer portals
From third parties, such as credit reporting bodies, your employer, referees, or publicly available sources
Through cookies and similar technologies when you interact with our digital platforms
If you provide personal information about someone else (e.g., a guarantor), you must ensure that you have their consent to do so and inform them about our Privacy Policy.
Fast Track Lending collects and uses personal information to:
Assess loan applications and manage loan accounts
Verify your identity and eligibility for our products and services
Communicate with you about your loan, products, services, or promotions
Comply with legal and regulatory requirements
Detect and prevent fraud and other unlawful activities
Conduct credit checks with credit reporting bodies
Improve our services, websites, and user experience through analytics
Manage complaints, disputes, and compliance investigations
We will only use or disclose your information for the purposes stated above, or where otherwise permitted or required by law.
We may share your personal information with:
Credit reporting bodies and other lenders
Your nominated referees, guarantors, or representatives
Service providers who assist us (such as IT, cloud hosting, verification, marketing, and analytics providers)
Government agencies, regulators, and law enforcement bodies
Debt recovery agencies, in case of overdue accounts
Third parties involved in business transfers or restructures
External dispute resolution bodies if you lodge a complaint
All third-party providers are required to comply with strict privacy and security standards.
Some of the service providers we engage may be located overseas, including in countries such as the United States, the United Kingdom, New Zealand, and the Philippines.
Where your information is disclosed overseas, we take reasonable steps to ensure that those service providers protect your information to Australian privacy standards.
When you visit Fast Track Lending’s website, we collect information using cookies and similar technologies to:
Improve website functionality and user experience
Tailor content and advertising
Analyze traffic and usage trends
Maintain security and fraud prevention
You can manage your cookie preferences through your browser settings. Please note, disabling cookies may limit some functionality of our website.
We use third-party services, including but not limited to Google Analytics, Facebook Pixel, and LinkedIn Insights, which may collect information about your online activities across websites.
We may use your personal information to send you marketing offers, product updates, or promotions that we think may interest you.
You can opt-out of receiving marketing communications at any time by:
Clicking the “unsubscribe” link in our emails; or
Contacting us directly at [Insert contact email].
Opting out of marketing communications will not affect our communications with you regarding your loan or account.
Fast Track Lending implements a range of security measures to safeguard your personal information, including:
Encryption of sensitive data
Secure server environments
Multi-factor authentication
Access control and staff training
Regular security audits and monitoring
Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure.
We encourage you to also play an active role in keeping your information safe.
You have the right to request access to the personal information we hold about you and request correction if it is inaccurate, outdated, or incomplete.
To make a request, please contact our Privacy Officer at [Insert email/phone number].
We will respond within a reasonable time, and there may be a small fee for providing access in some cases.
In certain circumstances, we may refuse access as permitted by law, and we will provide written reasons if that occurs.
If you believe your privacy has been breached or you have a complaint about the way we handle your personal information, please contact:
Privacy Officer
Fast Track Lending
[Insert Address]
Email: [Insert Email]
Phone: [Insert Phone Number]
We take all complaints seriously and will respond within a reasonable timeframe.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au.
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices.
The latest version will always be available on our website at [Insert Website URL].
We encourage you to review our Privacy Policy periodically.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
