At Fast Track Lending, we go to great lengths to ensure satisfaction with our services and offerings. However, there may be instances where applicants may be dissatisfied with the outcomes of our consultation process. If you have a complaint about the service that we provide, the following steps are available to you for resolution.
Most complaints stem from misunderstandings and can typically be resolved quickly. So, please contact Amit Kumar first via email or call to express your concerns.
If the matter is not satisfactorily resolved within five working days after speaking with Amit Kumar, we will initiate our internal complaints procedure to address your concern appropriately. In this case, the complaint will be escalated internally to our Complaints Officer. You also have the option to contact the Complaints Officer directly, details below
Ph: 1800 180 800
E: compliance@mortgageaustralia.com.au
Post: 11 Gamin Vista,
Aveley, WA 6069
The maximum timeframe in which to provide a written response to you is 45 days.
While we make every effort to address a customer’s concern promptly and thoughtfully, if you remain dissatisfied after the above steps have been taken, additional options are available to resolve the dispute. At that stage, the matter will be handled externally and independently.
External Dispute Resolution is a not cost service established to provide you with an independent mechanism to resolve specific complaints, details below
Authority: Australian Financial Complaints Authority (AFCA)
Ph: 1800 931 678
Post: GPO Box 3,
Melbourne, VIC 3001